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常問問題
Deposits:
To secure your booking date, a deposit of 30% of the rental service is required within 24 hours of when the invoice has been sent. To prevent misunderstandings and miscommunications, we will confirm with the client to see if they have received the invoice during our consultation period.
The remainder of your rental payment can be paid between the invoice date and the start of event date. We will contact you directly 2 days before the event as a reminder to pay if you haven't.
If the remainder of your payment is not processed by the start of your event date, the booking will be cancelled and the deposit will not be refunded. No exceptions.
Cancellations:
We allow clients 24 hours to cancel their booking after their deposit has been submitted. Clients will get a full refund of their deposit. Cancellation after 24 hours will void their deposit refund. No exceptions.
Rescheduling:
If there’s any reason to reschedule, you can do so within 24 hours of the invoice date without penalty.
After 24 hours on the date of the invoice, we charge 25% of the total rental service fee. For example, if the rental fee is $100 and the client reschedules, the fee will be $25. An invoice will be sent and the client must pay the 25% fee of the total rental fee to book the new event date or date will not be changed. No exceptions.
We do not offer any returns, refunds, or exchanges. All of our balloons are handmade to order. By placing an order, you agree that we create the balloon as per your request to the item that is purchased. It will be picked up or delivered on the date that's request unless stated otherwise through notes/ chats/ phone conversations.
From time to time (depending on the type of order) we will contact you for lettering options, colour options, and or wrapping options for the flower balloon. You (as the customer) will be providing your feedback if we contacted you succesfully. All chats and calls are recorded and documented. No calls, chats, messages will be shared unless legal action is required.
We are more than happy to accomodate for your event time changes as long as you give us enough time to change your schedule and if you have provided us the change before the date of the event.
For our rentals, we request that you provide us the start and end time of the event. This allows for preperation to set up and dismantle the rental unit.
We will arrive and will dismantle the rental unit on the time that is provided to us. If we're required to wait after the rental period that was promised, we will charge for idle time. We charge $1/ min of idle time.
That being said, if you let us know that your event is from 12pm-7pm, we will arrive at 7pm to dismantle the backdrop. If you need the backdrop for longer after we've arrived, and have not requested extra time, you will be billed accordingly to the time that we've spent idling.
For example, if we have arrived at 7pm and have made us wait until 7:30pm, you will be charged $30 because we have waited from 7pm to 7:30pm (30 min waiting time)
We offer free pickup!
Our Pickup location is near -Kennedy and Steeles-
You will be scheduled in for a pickup so please come on time or we will have to reschedule. Each slot that is allocated is per 60 minute intervals. If you fail to arrive on time to your pickup time we will have to arrange for a new pickup time. It is your responsibility to let us know the new date/ time change so we can reschedule for you.
Delivery:
We offer delivery all across the GTA and surrounding areas. At the end of checkout, you can enter your address to see the cost of delivery. If you do not see a delivery option for your area, feel free to contact us through our contacts page or by emailing fleurcorinc@gmail.com to see if your delivery address is available for delivery.
Please ensure that you or the recipient are able to accept the package within the delivery window that was given. If we're unable to reach you nor the recipient, we will bring the order back and you will have to reschedule a new delivery date.
For re-deliveries, additional charges will apply. We will contact you to discuss options.
IF damages present themselves during the event: the client(s) who booked will be liable, held accountably, and will be subjected to the total market value of the damaged item to the current day.
Damages can also be referred to as breakage, stains, tears, broken items/ panels.
We accept no exceptions to the cause, damages must be paid full unless unanimous consent of negotiation has taken place.
All damages will be calculated and billed to the client(s).
Fleurcor Inc takes our health and safety of our clients and staff very seriously. To ensure the safety of others, we have created a cleaning regimen for our rental units to prevent the spread of COVID-19.
Before the rental, we will clean and sanitize our rental units and party packages. After set up, we will sanitize one last time to ensure our sanitization process is complete. All staff are required to wear gloves and masks during our set-up/ dismantle process.
Our Flower Balloons can range from a week to months.
-It all depends on how you handle them-
Since they're balloons, treat them as to how you normally handle a balloon.
Keep them away from sharp objects.
Avoid direct sunlight/ extreme temperatures.
Avoid dropping/ kicking the balloon.
Within 30 mins of your pickup/ delivery and you noticed something, we will redo your balloon for free.
We require at least 1 week's notice to create your flower balloon for our current collection and custom made requests.
-Dependant on the style and size-
We take this time to make sure the balloon is ready to go. Meaning, we test for leakage and allow you to modify and adjust before we finalize.
Any order requests needed to be made for the next day will be considered a rush order (additional cost $5)
You will have to contact us to see if we can create your balloon sooner. Earliest we can do is a 24h notice. Any rush order will be +$5 on top of the balloon cost.
Fleurcor Inc takes our health and safety of our clients and staff very seriously. To ensure the safety of others, we have created a cleaning regimen for our products to prevent the spread of COVID-19.
All gift packages are created after our staff has sanitized, with gloves and masks. After the gift package has been created, we sanitize the gift package before the pick-up/ delivery to limit the spread.
Our Balloon Bouquets are balloons.
Treat it as how you treat a normal balloon. However, the balloons we use are thicker and is securely tied to prevent leakage but it doesn't mean it will be safe from sharp objects or extreme temperatures. The balloon will deflate like how you expect a balloon would.
Through our testing phase, we've concluded that our balloons will stay at its maximum size for 72 hours. After that, it'll slowly shrink down.
Please let us know within 30 mins of pickup/delivery if there's an issue with our product. We will gladly replace and or remake your balloon if, and only if, you let us know within the 30 mins of when you picked up or when your delivery was at your delivery lcoation.
You can contact us through our website or on Instagram @Officialfleurcor for more information.
It depends on how you take care of your flowers.
We carefully select fresh flowers for your bouquets and arrangements. Our bouquets and arrangements are made on the day of pickup to maximize it's shelf life at home. It's up to the customer's responsibility to care for the flowers once it has left the pickup location.
If there is an issue with the arrangement/ bouquet. You can let us know within 30 minutes of when you recieved the flowers (whether it is through pickup/delivery) and we will replace your flowers at no cost. After 30 minutes, we will address your concerns accordingly.